||The following information pertains to wedding programs on Polka Dot Design's website. For information regarding our exclusive digital line or general merchandise, please see the specific policies for those products.
Anna Griffin & Specialty Programs are special order items and may not be cancelled, exchanged or returned.
Canceling a blank wedding program order: Most blank stock programs have a processing time of 1-3 business days (unless otherwise noted, please check the product information). However, many items ship the same day you place your order. We will make every effort to cancel your blank stock wedding program order, but if the product has left our facility or the manufacturer's, we are not able to cancel your order. Once the order ships, there is a 25% re-stocking fee for returned items and shipping fees will not be refunded. Items must be returned to our facility within 30 days after your purchase. Please see our return instructions for more information.
Canceling a printed wedding program order: If your program is still in the design process and has not been typeset, we retain a $15.00 deposit and will refund the difference. If the program has been typeset, but not printed, we retain a graphic design fee of $40.00 (add $10.00 per additional insert page) and will refund the difference. Once the order is printed, we do not accept cancellations or returns.
Exchanging a blank wedding program: If you would like to change to a different program style and your blank order has not yet left our facility, contact our wedding department with the item number for the program you prefer, and we can make a change to your order. Once a blank program order has been shipped, it cannot be changed. If the program qualifies to be returned, you may follow our return instructions to send your order back. At anytime, you can place a new order for the program you would prefer.
Exchanging a printed product: If you would like to change to a different program design and your proof has not yet been approved, please contact our wedding department. If the product you ordered qualifies to be exchanged, we will take the new item number and make the change to your order. A new receipt will be available in your online account, and we will upload a proof for the new program design.
Returning a blank wedding program order: All of our programs are custom made to order. Returns will only be accepted with an RMA number from the wedding department and returns should be sent to our facility within 30 days after your purchase. You will receive a refund to your credit card for the merchandise cost minus a 25% restocking (shipping fees will not be refunded). Please see our return instructions for more information.
Returning a printed order: We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.