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General Orders

  The following information pertains to general, pre-manufactured products on Polka Dot Design's website. For information regarding our exclusive digital line, please see the specific policies for those products.

Some items are special orders and may not be cancelled, exchanged or returned. This includes All Holiday Items, All Sale Items, Meri Meri Partyware, Odd Balls, Stamps and orders of a quantity of 100 or more.

Canceling a blank order: We process all of our blank stock orders as quickly as possible. For this reason, we are not able to change or cancel any blank stock orders. Please see our return instructions for more information.

Canceling a printed order: If you would like to cancel a printed order (if the order qualifies for cancellation) you can do so at any time, however, if a proof is involved with your order, a $20.00 service fee will be retained for the proof that was provided and the balance of your order total be refunded within 3-5 business days to the credit card used when the order was placed. Orders cannot be cancelled if the order is approved and printed. Once you approve your proof, your order is sent directly to our printing department. Changes and cancellations cannot be made once your order is approved.

Exchanging a blank product: Once a blank stock order has been placed, it cannot be changed. If the product qualifies to be returned, you may follow our return instructions to send your order back. At anytime, you can place a new order for the product you would prefer.

Exchanging a printed product: If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department. If the product you ordered qualifies to be exchanged, we will take the new item number and make the change to your order. A new receipt will be available in your online account, and we will upload a proof for the new design.

Returning a blank order: We are not able to accept returns for blank orders.  

Problems with your orders: If there is any type of error with your order, please contact our Customer Service department at 877.816.0884 or email within 3 business days after successful delivery of your order, so we may correct the error. Orders that need to be reprinted will be given first priority attention and will not result in additional cost to the customer. Please DO NOT DISCARD the original order, as we may issue a UPS call tag to retrieve the inaccurate order.

If we are unable to retrieve the original order, no refunds, discounts or correct products will be reissued. If it is deemed necessary to issue a refund, you will receive a refund within 3-5 business days to your credit card for the full cost of the order. If the order has been printed and the mistake is a customer proofing error (date change, wrong phone number, spelling, grammar, etc.), special considerations are made, and we offer up to a 40% discount on the printing and paper (standard shipping charges will apply).

We enforce this return policy rule with no exceptions. We, and our manufacturers, process an extremely high volume of orders daily. If a return is shipped to a facility other than our own, we will have no way to know that the merchandise was returned, and the manufacturer will not issue a refund. Polka Dot Design will only provide a refund when the merchandise is returned to our facility in compliance with the return instructions listed on our website.

It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged our standard rate for the method of shipment used to return the package back to our facility. If the package is refused and it is returned to the manufacturer's facility, NO REFUND will be provided.

Returning a printed order: We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.

As you browse, please note that some items are pre-manufactured by some of the leading brands in the stationery industry. The brand name is listed in grey under the pricing when you are viewing the thumbnail images in the online catalog, and it is also indicated in blue under the name of the item on the product information page. For your convenience, we refer to the policies that relate to these items as the General Orders Policy.

Polka Dot Design also offers an extensive line of digitally printed products. These items are part of our Quick Ship Program, and the brand name is identified with "Digital Designs" at the end. The policies that apply to this collection of products are referred to as the Quick Ship Orders Policy.

If you have questions regarding any of our policies, please contact our customer service department, and we will be happy to help.
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