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Frequently Asked Questions for Wedding Orders


  Can I request a specific ribbon/ink color on my program sample?
All wedding program samples will be printed in black ink. If there is a specific ribbon type or color that you would like to see in person, please place your order, then email our wedding department to make your request: weddings@polkadotdesign.com. Please reference your sample order number in the subject line, indicate the ribbon type and color in the body of your text and we will make every effort to include your ribbon choice when we send your sample.

How many wedding programs should I order?
If attendants will distribute the programs to your guests as they enter, you can instruct them to hand out one per person or one per couple (in which case you should order about 20 extra). If the programs will be set out for guests to pick up on their own, you should order about 75% of your anticipated total number of guests.

How can I incorporate a picture, icon, flourish or other image file into my printed wedding program?
Unfortunately, we are not able to use outside images on wedding programs. We do offer a selection of icons and flourishes that you can choose to be printed along with your text. Please view those options and make those selections on the custom order form.

How long does it take to receive a wedding program order?
Most blank wedding program orders have an in-house processing time of 1-2 business days (unless otherwise noted, please see product information). Most printed wedding program orders process in our facility for 3-4 business days after we receive your proof approval (unless otherwise noted, please see product information). Anna Griffin and Specialty Programs, whether blank or custom printed, can process in our facility for up to 14 business days. Once an order has shipped, the delivery time will depend on which UPS shipping method you select. We offer UPS Ground, 3-day Select, 2-day Air and Next Day Air. Please remember that the shipping time is in addition to the in-house processing time. If you are in a time crunch, please contact our wedding department to discuss which shipping option will be best for you.

Do you offer a rush service on your in-house processing time?
We do not offer a rush on our in-house processing. We do our very best to ship every program order as quickly as possible. We do offer expedited UPS shipping, and we recommend selecting 2-day Air or Next Day Air if you need to receive your programs quickly. These shipping methods will ensure that UPS delivers your order promptly after it has left our facility. Please keep in mind, the shipping method you choose will not affect our in-house processing time and shipping times are based on business days, Monday through Friday only. If your event is quickly approaching, please call our wedding department to determine which program and shipping method will best fit your timeframe.

Do you ship outside the United States?
We currently only ship within the United States; however, we hope to begin shipping internationally to Canada, Australia, New Zealand and the United Kingdom in the future, so please check back with us.

Will my blank wedding program order include printing instructions?
When your blank wedding program order is shipped, we will email a Microsoft Word template to the address you used to set up your account on our website when you placed your order. This template will provide the custom page size and margin settings for the type of program you ordered, but will not include any artwork.

Will I receive a proof for my custom wedding program order?
Yes, all of our custom printed orders receive a proof within 3 business days from the day the order is placed. Your proof is uploaded into the online account you create during the ordering process. You will receive an email notification when your proof is available, however, the email is automatically generated and may be filtered out or routed to a junk/spam mail folder. When your proof is ready, you can view it by returning to our website, selecting the "My Account" link at the top of the screen, and logging in as a returning customer using the email address and password you used to place the order. There will be a link there to view your proof.

Do I need to enter my credit card information before I receive a proof?
We do ask that you place an order so that a proof can be provided. Your credit card will be authorized for the amount of your purchase as soon as you place your order so that we can immediately begin processing the order. A proof will be uploaded into your online account within three business days from the day you place your order. We are happy to make any changes for you at that point so that you are satisfied with your program. No proof ever goes to print until we have your final approval, and we do not complete the transaction on your credit card until your order has shipped. Note: For information on our cancellation policy, please review our Terms & Conditions.

How can I view my proof?
You can view your proof by returning to our website, selecting the "My Account" link at the top of the screen, and logging in as a returning customer using the email address and password you used to place the order. There will be a link inside your account to view the proof.

If I submit changes to my proof, how long will it take to receive a new proof?
Our wedding department makes changes to proofs as quickly as possible. Your revised proof will be available in your online account within 24 business hours of submitting the changes.

Can I cancel an order after it has been placed?
We do our best to process and ship blank wedding program orders as quickly as possible. We will make every effort to cancel your blank programs; however, if the order has already been shipped, we will not be able to process your cancellation. If this is the case, we can always send you return instructions, and you can send your blank, unused programs back for a refund. Please view our cancellation and return policy for wedding orders.

Anna Griffin and Specialty Programs, whether blank or custom printed, cannot be cancelled once the order is submitted online.

Custom printed programs by Polka Dot Weddings can be cancelled without a fee if no proof has been created. If a proof has been uploaded into your online account but not approved, we will cancel your order but retain a $40.00 graphic design fee for the proof layout. Once the proof for a custom printed wedding program has been approved, the order cannot be cancelled.

If I receive program materials that I have decided not to use, may I return them?
Blank programs by Polka Dot Weddings can be returned for a refund of the merchandise cost minus a 25% re-stocking fee. Please contact our wedding department to obtain a Return Merchandise Authorization Number (RMA #) and return instructions.

We are not able to accept returns for custom printed program orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print.

Anna Griffin and Specialty Programs, whether blank or custom printed, are not eligible for return.

How long will it take to receive a refund on returned products?
Your return will be processed and the refund posted to your credit card within 10 business days of receiving your return. Please note that banks have different policies when it comes to releasing funds back to your account, so it could take a few extra business days for the credit to appear on your statement.


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