Quick Ship Orders
| |
The following information pertains to Quick Ship products only. For information regarding general merchandise or wedding programs, please see the specific policies for those products.
Canceling an order: If you would like to cancel a Quick Ship order, you can do so at any time, however, if the proof has been uploaded for you but not approved, a $20.00 service fee will be retained for the proof that was provided and the balance of your order total be refunded within 3-5 business days to the credit card used when the order was placed. Once a Quick Ship order has been approved it cannot be cancelled. No exceptions will be made. Proof approval authorizes us to print your order, and once approval has been submitted for a Quick Ship product the order no longer qualifies for cancellation.
Exchanging a product: If you would like to change to a different card design, and your proof has not yet been approved, please contact our customer service department. We will either take the new item number and make a change to your order; or we will cancel your order and waive the proof fee. Then you will be able to go online to a place a new order for the product you would prefer.
Returning a Quick Ship order: We are not able to accept returns for Quick Ship orders. Proofs are available through our design center and a professionally typeset proof is provided through your online account. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
Problems with your orders: If there is any type of error with your order, please contact our Customer Service department at 877.816.0884 or email service@polkadotdesign.com within 3 business days after successful delivery of your order, so we may correct the error. Orders that need to be reprinted will be given first priority attention and will not result in additional cost to the customer. Please DO NOT DISCARD the original order, as we may issue a UPS call tag to retrieve the inaccurate order. If we are unable to retrieve the original order, no refunds, discounts or correct products will be reissued. If it is deemed necessary to issue a refund, you will receive a refund within 3-5 business days to your credit card for the full cost of the order.
If the order has been printed and the mistake is a customer proofing error (date change, wrong phone number, spelling, grammar, etc.), special considerations are made, and we offer up to a 40% discount on the printing and paper (standard shipping charges will apply).
We enforce this return policy rule with no exceptions. We, and our manufacturers, process an extremely high volume of orders daily. If a return is shipped to a facility other than our own, we will have no way to know that the merchandise was returned, and the manufacturer will not issue a refund. Polka Dot Design will only provide a refund when the merchandise is returned to our facility in compliance with the return instructions listed on our website.
It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged our standard rate for the method of shipment used to return the package back to our facility. If the package is refused and it is returned to the manufacturer's facility, NO REFUND will be provided.
|
|
