Terms and Conditions for our Quick Ship Orders
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Thank you for visiting and using the Polka Dot Design, inc. website. Because of the unique and exciting nature of the Internet and our desire to provide you with a great experience, we need to point out to you some legal rules of the road as they apply to your visit here and the use of our site. We hope all of this is clear, but if you have any questions after reading this, please feel free to contact us at info@polkadotdesign.com.
Placing an Order:
At the time an order is placed, your credit card is immediately authorized for the full amount of your purchase. Your order submission permits us to authorize your credit card as we begin work immediately on your order. This authorization will appear on your bank or credit card statement as a pending transaction. Any changes to your order that affect the amount of your purchase will result in a new authorization for the revised amount. The payment transaction is completed and processed once your order leaves our facility.
Agreement with Our Terms and Conditions:
By using this site, you agree to accept these terms and conditions. Make sure you read these Terms and Conditions carefully, because if you do choose to use our website, you automatically agree to them. If you do not agree with our Terms and Conditions, please do not use our website. PolkaDotDesign.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Copyright Notices:
The Polka Dot Design website and all of its content are copyrighted materials, protected by U.S. and international copyright laws. All of the content you see and hear on the Polka Dot Design website, for example, product images, text, graphics and logos are covered under copyright laws. The content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site and may not be used for any purpose other than browsing, shopping, and reviewing proofs. Additionally, the names and logos of PolkaDotDesign.com and its subsidiaries, some of which are listed below, are trademarks and/or service marks of Polka Dot Design, inc. Other trademarks listed on our website, owned by other parties, are property of their respective owners.
Everything you download--the software, plus all files, all images incorporated in or generated by the software, and all data accompanying it--remains our property. That means that we retain full and complete title to the software and to all of the associated intellectual property rights. You cannot redistribute or sell the material--or reverse-engineer, disassemble, or otherwise convert it to any other form.
At times we may offer hyperlinks to other websites from our website. We do not endorse or approve any products or information offered at sites you reach through our website.
Material Submissions:
We welcome your comments about our website and services. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our website shall be and remain the exclusive property of Polka Dot Design, inc. Your submission of any such Comments shall constitute an assignment to Polka Dot Design, inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Polka Dot Design, inc. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any original creative materials such as stories, product ideas, invitation wording, computer code or original artwork.
Important Ordering Information and Disclaimers:
Our goal is to provide an excellent selection of products, fast turn-around time, and unparalleled customer service. We strive to exceed your expectations in every aspect of the fulfillment of your order. In order to better serve you and to ensure a satisfactory experience with PolkaDotDesign.com, please read the following information carefully.
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Placing an Order: Once an order has been submitted, you will receive an order number along with a confirmation email. Our emails are automatically generated, and some email providers may sort our messages as junk or spam mail. If you have not received your confirmation email, please check your junk or spam mail folder. If you cannot locate your confirmation email there, your email address may have been entered incorrectly. Please contact us to confirm your order. Once the order is placed, your credit card is immediately authorized. Order submission permits us to authorize your credit card as we begin work immediately on your order. Polka Dot Design, inc. is required to charge sales tax for shipments delivered to Texas.
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In-House Processing Times: When placing your order through PolkaDotDesign.com, you are agreeing to the in-house processing times listed on the site. This information is located inside each product information page. Digital products will be printed and shipped within 1-2 business days after your proof approval is received. If your order is received in close proximity to your event date, we cannot be responsible for timing issues in regards to your order, so long as we have processed your order in compliance with the in-house processing times stated on our website. Shipping times are in addition to in-house processing times. Please review our shipping information page to help make an informed decision when selecting your shipping method.
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Product Colors: We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of colors will be accurate.
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Proofing Process: An online Design Studio is available for Polka Dot Design's Digital Collection. You can layout your text, choosing your fonts and ink colors as you go, and view a proof of your item immediately. Once you place your order, our professional typesetter will review your design and make minor adjustments to ensure everything is properly aligned and colors match. If you would prefer to have one of our artists professionally typeset your item, you may enter your text in the Design Studio and highlight the box indicating you want Polka Dot Design to typeset your proof.
During the ordering process, you will create an account on our website with an email address and password. Within 1 business day a proof will be uploaded into your online account. You will need to return to the site and log in to find the link to view your proof. We are only able to upload one proof at a time for each item you order. When changes are submitted and a new proof is uploaded, the revised proof file is saved over the old proof (please note: we do not keep records of previous proofs). This system ensures that the proof you approve is the proof we print.
Proofs are provided for review and final approval before printing. By approving your order you are agreeing the proof is ready to print. Carefully review your proof for spelling, grammar, punctuation, correct dates, text layout and correct text information. Once the proof is approved, and the order has been printed, the client is responsible for any additional charges for reproduction. PolkaDotDesign.com will not print your order until you submit an approval by clicking the approval button located inside your online account. Please note: The proof that is provided is a digital image. Your invitation may vary slightly when printed. Our printers may need to adjust text layouts due to margin and design restraints.
Due to monitor sizing, we suggest viewing your proof at 100% and printing the PDF to view an accurate invitation size and typesetting. Please note, all computer monitors vary slightly in color ranges. We are not responsible for color variances on your monitor.
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Printing Process: Polka Dot Design digital products are printed on 110 lb premium, matte finish cardstock using a four color digital press. Some products are available with your photograph. For the best print quality, your digital photo should be a high resolution jpeg, 300 dpi is recommended. The quality of the final product will depend on the quality of the digital file you provide. Please note: All digital products are printed on demand, which means your text and the artwork for the design you select are printed especially for you. All products and corresponding items in a single order will be included in one press run so that the colors will match; however, if you are placing a reorder or need a reprint due to an error, please know that colors from a different press run may vary slightly.
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Inaccuracies: From time to time there may be information on our Website or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Polka Dot Design, inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
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Payment and Sales Tax: Polka Dot Design accepts MasterCard, Visa, Discover, and American Express. Payment is required at the time of purchase. Polka Dot Design's National Fulfillment Center is located in Texas. We are required to collect 8.25% sales tax for all shipments within the state of Texas. Shipments outside of Texas will not be charged sales tax.
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Postage: Some invitations may require extra postage due to size, weight and/or added embellishments. We suggest taking a fully assembled invitation to your local US Post Office Branch for accurate postage costs before mailing your invitations. We cannot be responsible for returned items due to insufficient postage. HINT: To protect your invitation during mailing, we suggest requesting the US Post Office to "hand cancel" your invitations or announcements.
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Problems with your order: If there is any type of error with your order, please contact our Customer Service department within 3 business days after receiving your order, so we may correct the error. Orders that need to be reprinted will be given first priority attention and will not result in additional cost to the customer. Please DO NOT DISCARD the original order, as we may issue a UPS call tag to retrieve the inaccurate order. If we are unable to retrieve the original order, no refunds, discounts or correct products will be reissued.
If the digital order has been printed and the mistake is a customer proofing error (date change, wrong phone number, spelling, grammar, etc.), the customer is responsible for all costs, including shipping charges, to reprint the order.
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Samples: Sample packs are available for each category of digital products. This sample pack may not include the exact design you are considering, but we recommend ordering a sample pack so you can view the paper color, cardstock weight and overall quality of our digital cards in person prior to placing your order. Digital sample packs will be mailed from our location in Texas. Please allow up to 7 business days for your sample to be delivered through the United States Postal Service.
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Shipping: We encourage you to review our detailed shipping information page regarding transit times, shipping charges, shipping restrictions and general shipping terms and conditions.
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Cancellations, Exchanges & Returns:
The following information pertains to Quick Ship products only. For information regarding general merchandise or wedding programs, please see the specific Terms & Conditions for those products.
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Canceling an order: If you would like to cancel an Quick Ship order and the proof has been uploaded for you but not approved, a $20.00 service fee will be retained for the proof that was provided. Once a Quick Ship order has been approved it cannot be cancelled. No exceptions will be made. Proof approval authorizes us to print your order, and once approval has been submitted for a Quick Ship product the order no longer qualifies for cancellation.
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Exchanging a product: If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department. We will cancel your order and waive the proof fee. Then you will be able to go online to a place a new order for the product you would prefer.
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Returning an Quick Ship order: We are not able to accept returns for Quick Ship orders. Proofs are provided through our design center or professionally typeset proofs are available to be uploaded into your online account by request. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
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The Polka Dot Design, inc. National Fulfillment Center is located in Arlington, Texas. These terms and conditions and the agreement they create, shall be governed by and interpreted according to the laws of the State of Texas (without applying the State's conflict-of-law principles). Polka Dot Design reserves the right to bring any civil action in Texas, arising from your violation of the terms and conditions of this Agreement.
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