Terms and Conditions
Thank you for visiting and shopping the Polka Dot Design website. Because of the unique nature of the internet and our desire to provide you with a great experience, we need to point out to you some legal rules of the road as they apply to your visit here and the use of our site. We hope all of this is clear, but if you have any questions after reading this, please feel free to contact us at info@polkadotdesign.com.
Placing an Order:
At the time an order is placed, your credit card is immediately authorized for the full amount of your purchase. Your order submission permits us to authorize your credit card as we begin work immediately on your order. This authorization will appear on your bank or credit card statement as a pending transaction. Any changes to your order that affect the amount of your purchase will result in a new authorization for the revised amount. The payment transaction is completed and processed once your order has shipped from the facility.
Once an order has been submitted, you will receive an order number along with a confirmation email. Our emails are automatically generated, and some email providers may sort our messages as junk or spam mail. If you have not received your confirmation email, please check your junk or spam mail folder. If you cannot locate your confirmation email there, your email address may have been entered incorrectly. Please contact us to confirm your order. Once the order is placed, your credit card is immediately authorized. Order submission permits us to authorize your credit card as we begin work immediately on your order. Polka Dot Design is required to charge sales tax for shipments delivered to Texas.
Agreement with Our Terms and Conditions:
By using this site, you agree to accept these Terms and Conditions. Make sure you read these Terms and Conditions carefully, because if you do choose to use our website, you automatically agree to them. These terms apply even if your order is placed through a customer service representative over the phone. If you do not agree with our Terms and Conditions, please do not use our website. PolkaDotDesign.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Important Ordering Information and Disclaimers:
Our goal is to provide an excellent selection of products, fast turnaround time and unparalleled customer service. We strive to exceed your expectations in every aspect of the fulfillment of your order. In order to better serve you and to ensure a satisfactory experience with PolkaDotDesign.com, please read the following information carefully.
Photographer Release:
If your Quick Ship, custom printed order includes a digital photograph that was taken by a professional photographer, your order must be accompanied by a photo copyright release form. Please contact our customer service department for the form. Please fax the form to 817.334.0850 or email as an attachment to photos@polkadotdesign.com.
In-House Processing Times:
When placing your order through PolkaDotDesign.com you are agreeing to the in-house processing times listed on the site. This information is located inside each product information page.
o General Orders
If your event is within two weeks, we do not suggest ordering custom printed invitations. For blank stock and custom printed orders, if your order is received in close proximity to your event date, we are not responsible for timing issues, so long as we have processed your order in compliance with the in-house processing times stated on our website. Please note shipping times are in addition to in-house processing times. We suggest you review our shipping information page to help make an informed decision when selecting your shipping method.
o Quick Ship Orders
If your event is within two weeks, we suggest contacting our customer care department at 877.816.0884 to review your processing time to ensure your order arrives in time. Digital products will be printed and shipped within 1-2 business days, only after your proof approval is received. If your order is received in close proximity to your event date, we are not responsible for timing issues in regards to your order, so long as we have processed your order in compliance with the in-house processing times stated on our website. Please note shipping times are in addition to in-house processing times. We suggest you review our shipping information page to help make an informed decision when selecting your shipping method.
o Wedding Program Orders
If your wedding is within two weeks, please contact our wedding department to discuss processing times and shipping methods. We do not suggest placing an order for custom-printed wedding programs if your wedding is within two weeks, but we would be happy to discuss making an exception. Should you have any questions regarding your wedding program please call us at 877.816.0884 or email weddings@polkadotdesign.com. If your order is received in close proximity to your event date, we are not responsible for timing issues in regards to your order, so long as we have processed your order in compliance with the in-house processing times stated on our website. Please note shipping times are in addition to in-house processing times. We suggest you review our shipping information page to help make an informed decision when selecting your shipping method.
Printing at Home:
Polka Dot Design offers a wide selection of blank stock invitations that are inkjet and laser friendly, although not every item is available blank. For questions regarding which items are blank or not, please call our customer service team at 877.816.0884. When printing your item at home, please note that every printer is different and it is impossible for us to guarantee your specific printer is compatible with the various invitation cardstocks. We suggest ordering a sample beforehand to test your printer. You may also need to refer to your printer manual for printer set-ups and contact the printer manufacturer to ensure that your printer can print specific cardstocks. The statements online regarding printer compatibility refer only to invitations and announcements, envelopes vary in printer compatibility. Polka Dot Design is not liable for technical malfunctions that may arise by the different printer brands and models in the market. The majority of the manufacturers we carry do not include printing instructions or templates for printing, which is why we provide a section at the bottom of our website with helpful printing tips and instructions on how to set-up your document at home.
Product Colors:
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of colors will be accurate. Samples are available for you to view the paper color, weight and overall design in person before placing your order.
Proofing Process:
An online Design Studio is available for Polka Dot Design's custom-printed items. You can layout your text, choosing your fonts and ink colors as you go, and view a preview proof of your item immediately. Once you place your order, our professional typesetter will review your design and make minor adjustments to ensure everything is properly aligned and colors match. During the ordering process, you will create an account on our website with an email address and password. Within one business day, a proof will be uploaded into your online account. You will need to return to the site and login to find the link to view your proof. We are only able to upload one proof at a time for each item you order. When changes are submitted and a new proof is uploaded, the revised proof file is saved over the old proof (Please note, we do not keep records of previous proofs). This system ensures that the proof you approve is the proof we print. Proofs are provided with each printed order (unless otherwise noted) for review and final approval before printing. By approving your order, you are agreeing the proof is ready to print. Carefully review your proof for spelling, grammar, punctuation, correct dates, text layout and correct text information. Once the proof is approved, and the order has been printed, as a customer, you are responsible for any additional charges for reproduction. PolkaDotDesign.com will not print your order until you submit an approval by clicking the "Approve Proof" button located inside your online account. Please note: The proof that is provided is an electronic, digital image. Your invitation may vary slightly when printed. Our printers may need to adjust text layouts due to margin and design restraints. Due to monitor sizing, we suggest viewing your proof at 100% and printing the PDF file to view an accurate invitation size and typesetting. Please note, all computer monitors vary slightly in color ranges. We are not responsible for color variances on your monitor.
Proofing Process via Mobile Device or Tablet:
If you are viewing your proof via a mobile device or tablet, we still suggest that you print your PDF file to view the accurate size and typesetting as well. Please be certain that you can read the text carefully as it is the customer’s responsibility to verify the accuracy of the text on a custom printed order.
Ink Colors:
If you are concerned with color ink, we suggest choosing black ink or you can request assistance from our customer service team to select a color. We are sorry, but colored inks cannot be printed on vellum overlays. When viewing your online proof, please remember that all computer monitors vary in color ranges, we are not responsible for color variances on your monitor. The proof that is provided is an electronic "digital image," and your invitation will vary slightly when printed.
Assembly:
Some invitations include special features such as extra pieces or an optional embellishment such as ribbon, glitter, toppers, etc. Assembly is required on these invitations. Additionally, if you're selecting ribbon with your wedding program order, assembly is required. If you are choosing custom printing for these items, there is an option to request that we assemble the product for you. If the assembly option is requested, it can increase the processing time of your order by 1-2 business days. If you are ordering blank cards or do not choose the assembly option, you will be responsible for assembling the product once you receive your order. Please note that the ribbon for your order will be pre-cut to a sufficient length for the product. The pre-cut ribbon may not be trimmed to a finished edge because it is intended that you trim the ribbon tails at an angle once the ribbon has been attached. It is important to trim all types of ribbon at an angle to avoid fraying.
Inaccuracies:
From time to time there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. Polka Dot Design reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order.)
Payment and Sales Tax:
Polka Dot Design accepts MasterCard, Visa, Discover, and American Express. Payment is required at the time of purchase. Polka Dot Design's National Fulfillment Center is located in Texas. We are required to collect 8.25% sales tax for all shipments within the state of Texas. Shipments outside of Texas will not be charged sales tax.
Postage:
Some invitations may require extra postage due to size, weight and/or added embellishments. Please note all square items require extra postage. We suggest taking a fully-assembled invitation to your local US Post Office Branch for accurate postage costs before mailing your invitations. We are not responsible for returned items due to insufficient postage. Hint: To protect your invitation during mailing, we suggest requesting the US Post Office to "hand cancel" your invitations or announcements.
Problems with your order:
If there is any type of error with your order that is our fault, please contact our Customer Service department within 3 business days after receiving your order, so we may correct the error. Orders that need to be reprinted will be given first priority attention and will not result in additional cost to the customer. Please DO NOT DISCARD the original order, as we may issue a UPS call tag to retrieve the inaccurate order. If we are unable to retrieve the original order, no refunds, discounts or correct products will be reissued. If the order has been printed and the mistake is a customer proofing error (date change, wrong phone number, spelling, grammar, etc.), special considerations are made, and we are able to reprint your order for a reduced amount (standard shipping charges will apply). Please contact our customer service team to set-up a reprint order.
Samples:
o General Orders
Samples of most items are available to purchase online. We recommend ordering a sample so you can view the color, size, weight and overall design of a card in person prior to placing an order. Samples may arrive blank or with sample text and most samples are sent directly from the manufacturer's facility. Please allow up to 7 business days for your sample to be delivered through the United States Postal Service.
o Quick Ship Orders
Sample packs are available for Quick Ship, digitally-printed products. This sample pack may not include the exact design you are considering, but we recommend ordering a sample pack so you can view the paper color, cardstock weight and overall quality of our digital cards in person prior to placing your order. Digital sample packs will be mailed from our location in Texas. Please allow up to 7 business days for your sample to be delivered through the United States Postal Service.
o Wedding Program Orders
Samples of all wedding programs are available to purchase online. We recommend ordering a program sample so you can view the color, size, weight and overall design of a program in person prior to placing an order. Program samples will arrive with printed sample text. Samples are pre-made; however, if you would like to request a specific ribbon color with your sample, we will do everything we can to accommodate your request. Please contact our Wedding Department at 877.816.0884 or weddings@polkadotdesign.com and reference your sample order number to request a particular ribbon color. Wedding program samples are mailed from our location in Texas. Please allow up to 7 business days for your sample to be delivered through the United States Postal Service.
Shipping:
We encourage you to review our detailed shipping information page regarding transit times, shipping charges, shipping restrictions and general shipping Terms and Conditions.
Cancellations, Exchanges & Returns:
Below you will find the cancellation, exchange and return policy for our three types of items. Please be sure to read the appropriate standards and please call or email our customer service team if you are not certain of which your items qualify.
o General Orders
The following information pertains to general, pre-manufactured products on Polka Dot Design's website. For information regarding our exclusive digitally-printed collection or wedding programs, please see the specific Terms & Conditions for those products. Some items are special orders and may not be cancelled, exchanged or returned. This includes all Holiday Items, all Sale Items, Noteworthy Stamps and orders of a quantity of 100 or more.
Exchanging or Canceling a blank order: We process all of our blank stock orders as quickly as possible. For this reason, we are not able to change or cancel any blank stock orders. If the product qualifies to be returned, you may follow our return instructions to send your order back. At any time, you can place a new order for the product you would prefer. Please see our return instructions for more information.
Exchanging or Canceling a printed order: If you would like to cancel a printed order (if the order qualifies for cancellation) and a proof is involved with your order, a $15.00 service fee will be retained for the proof that was provided. Orders cannot be cancelled if the order is approved and printed. Once you approve your proof, your order is sent directly to our printing department. Changes and cancellations cannot be made once your order is approved.
Exchanging a printed product: If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department. Only if your order has not yet been approved, and your original item you ordered qualifies for exchange, can we change your order to include the new item instead. An updated receipt will then be available in your online account, and we will upload a proof for the new design.
Returning a blank (non-Quick Ship) order: Blank stock returns may be sent back to our facility within 30 days after purchase. Unlike other websites, we do not have a restocking fee! You will receive a refund to your credit card for the merchandise cost (shipping fees will not be refunded). If you would like to return blank stock items, please call 877.816.0884 or email orders@polkadotdesign.com to obtain an RMA number along with return instructions. We require that all returns be shipped to our facility. If a return is shipped to the manufacturer's facility, no refund will be provided. We enforce this return policy rule with no exceptions. We, and our manufacturers, process an extremely high volume of orders daily. If a return is shipped to a facility other than our own, we will have no way to know that the merchandise was returned, and the manufacturer will not issue a refund. Polka Dot Design will only provide a refund when the merchandise is returned to our facility in compliance with the return instructions listed on our website. It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged our UPS standard rate for the method of shipment used to return the package back to our facility. If the package is refused and it is returned to the manufacturer's facility, NO REFUND will be provided.
Returning a printed order: We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the customer is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
Making a Return:
• Please call 877.816.0884 or email orders@polkadotdesign.com to receive a return authorization number (RMA NUMBER). To ensure that you receive a refund, please follow the instructions below when packaging and shipping your order. Upon receiving your return, the refund will be posted to your credit card within 5-7 business days.
• Package unused items in their original boxes (usually clear acrylics boxes.) Package complete quantities of cards, including envelopes and any optional embellishments. Any incomplete boxes will not be refunded.
• Reference the RMA NUMBER. This number should be written on the outside of the box. Please also include your contact information (name, address, phone number) inside the box. • You will need to ship your items back in a manner that will not damage the products. Please use plenty of packing peanuts or other packing materials. The items should not shift in the closed box. If items are received damaged, no refund will be provided.
• Items returned in an envelope and/or without a RMA NUMBER will not be refunded. Please ship your return using a method that can be tracked in case the package gets lost in transit, and so you can confirm delivery.
• Ship your package to:
Polka Dot Design Returns
218 W. Broadway Avenue
Fort Worth, TX 76104
Any products returned to a different address or sent back to a manufacturer's facility will NOT receive a refund.
It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged the UPS rate for the method of shipment used to return the package to our facility.
o Quick Ship Orders
The following information pertains to Quick Ship products only. For information regarding general merchandise or wedding programs, please see the specific Terms and Conditions for those products.
Canceling an order: If you would like to cancel a Quick Ship order and the proof has been uploaded for you but not approved, a $15.00 service fee will be retained for the proof that was provided. Once a Quick Ship order has been approved it cannot be cancelled. No exceptions will be made. Proof approval authorizes us to print your order, and once approval has been submitted for a Quick Ship product the order no longer qualifies for cancellation.
Exchanging a product: If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department. We will cancel your order and waive the proof fee. Then you will be able to go online to a place a new order for the product you would prefer.
Returning a Quick Ship order:We are not able to accept returns for Quick Ship orders. Proofs are provided with each custom printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
o Wedding Program Orders
The following information pertains to wedding programs on Polka Dot Design's website. For information regarding our digital Quick Ship line or general merchandise, please see the specific Terms & Conditions for those products. Envelopments and Specialty Programs are special order items and may not be cancelled, exchanged or returned.
Canceling a Blank Wedding Program Order: Most blank stock programs have a processing time of 1-3 business days (unless otherwise noted, please check the product information). However, many items ship the same day you place your order. We will make every effort to cancel your blank stock wedding program order, but if the product has left our facility or the manufacturer's facility, we are not able to cancel your order. Once the order ships, there is a 25% re-stocking fee for returned items and shipping fees will not be refunded. Items must be returned to our facility within 30 days after your purchase. Please see our return instructions for more information.
Canceling a Printed Wedding Program Order: If you would like to cancel a printed wedding program order and the proof has been uploaded for you but not approved, a $15.00 service fee will be retained for the proof that was provided. Once a printed wedding program order has been approved it cannot be cancelled. No exceptions will be made. Proof approval authorizes us to print your order, and once approval has been submitted for a printed wedding program product the order no longer qualifies for cancellation. Once the order is printed, we do not accept cancellations or returns.
Exchanging a blank wedding program: If you would like to change to a different program style and your blank order has not yet left our facility, contact our wedding department with the item number for the program you prefer, and we can make a change to your order. Once a blank program order has been shipped, it cannot be changed. If the program qualifies to be returned, you may follow our return instructions to send your order back. At anytime, you can place a new order for the program you would prefer.
Exchanging a printed product: If you would like to change to a different program design and your proof has not yet been approved, please contact our wedding department. If the product you ordered qualifies to be exchanged, we will take the new item number and make the change to your order. A new receipt will be available in your online account, and we will upload a proof for the new program design. If you have any questions on whether your program style qualifies to be exchanged or returned, please contact our wedding department at 877.816.0884.
Returning a blank wedding program order: All of our programs are custom made to order. Returns will only be accepted with a RMA NUMBER from the wedding department and returns should be sent to our facility within 30 days after your purchase. You will receive a refund to your credit card for the merchandise cost minus a 25% restocking (shipping fees will not be refunded). Please see our return instructions for more information.
Returning a printed order: We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the customer is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
Making a Return:
Please call 877.816.0884 or email weddings@polkadotdesign.com to receive a return authorization number (RMA NUMBER). Blank Stock wedding program orders may be returned to our facility within 30 days after your purchase. A 25% re-stocking fee will be retained. You will receive a refund to your credit card for the cost of the merchandise minus the re-stocking fee (shipping charges will not be refunded). Upon receiving your return, the refund will be posted to your credit card within 5-7 business days.
• Package unused items in their original packaging. Package complete quantities of cards, including any optional embellishments including ribbon. Any incomplete returns will not be refunded.
• Reference the RMA NUMBER. This number should be written on the outside of the box. Please also include your contact information (name, address, phone number) inside the box. • You will need to ship your items back in a manner that will not damage the products. Please use plenty of peanuts or other packing materials. The items should not shift in the closed box. If items are received damaged, no refund will be provided.
• Items returned in an envelope and/or without a RMA NUMBER will not be refunded. • Please ship your return using a method that can be tracked in case the package gets lost in transit, and so you can confirm delivery.
• Ship your package to:
Polka Dot Design Returns
218 W. Broadway Avenue
Fort Worth, TX 76104
Any products returned to a different address or sent back to a manufacturer's facility will NOT receive a refund. It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged the UPS rate for the method of shipment used to return the package to our facility.
Copyright Notices:
The Polka Dot Design website and all of its content are copyrighted materials, protected by U.S. and international copyright laws. All of the content you see and hear on the Polka Dot Design website, for example, product images, text, graphics and logos are covered under copyright laws. The content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site and may not be used for any purpose other than browsing, shopping and reviewing proofs. Additionally, the names and logos of PolkaDotDesign.com and its subsidiaries, some of which are listed below, are trademarks and/or service marks of Polka Dot Design. Other trademarks listed on our website, owned by other parties, are property of their respective owners. Everything you download – the software, plus all files, all images incorporated in or generated by the software, and all data accompanying it--remains our property. We retain full and complete title to the software and to all of the associated intellectual property rights. You cannot redistribute or sell the material – or reverse-engineer, disassemble or otherwise convert it to any other form. At times we may offer hyperlinks to other websites from our website. We do not endorse or approve any products or information offered at sites you reach through our website.
Material Submissions:
We welcome your comments about our website and services. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our website shall be and remain the exclusive property of Cockrell Printing Co., dba Polka Dot Design (Polka Dot Design). Your submission of any such Comments shall constitute an assignment to Polka Dot Design of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Polka Dot Design will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any original creative materials such as stories, product ideas, invitation wording, computer code or original artwork. The Polka Dot Design National Fulfillment Center is located in Fort Worth, Texas. These Terms and Conditions and the agreement they create, shall be governed by and interpreted according to the laws of the State of Texas (without applying the State's conflict-of-law principles). Polka Dot Design reserves the right to bring any civil action in Texas, arising from your violation of the Terms and Conditions of this Agreement.
DISCLAIMER OF WARRANTIES:
EXCEPT AS SPECIFICALLY STATED HEREIN, POLKA DOT DESIGN HAS MADE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY ASPECT OF THE SERVICES AND PRODUCTS TO BE PROVIDED TO THE CUSTOMER. POLKA DOT DESIGN HEREBY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY:
IN NO EVENT SHALL POLKA DOT DESIGN, NOR ITS AGENTS AND EMPLOYEES, BE LIABLE FOR ANY CUSTOMER’S INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF ANY TRANSACTION BETWEEN POLKA DOT DESIGN AND THE CUSTOMER. ANY LIABILITY OF POLKA DOT DESIGN, INCLUDING WITHOUT LIMITATION, ANY LIABILITY FOR DAMAGES CAUSED OR ALLEGEDLY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DEFECT, OR FAILURE OF DELIVERY OF MERCHANDISE, WHETHER FROM BREACH OF CONTRACT, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION, SHALL BE STRICTLY LIMITED TO THE AMOUNT PAID BY THE CUSTOMER TO POLKA DOT DESIGN FOR THE SERVICES AND PRODUCTS.
