Cancellations, Exchanges & Returns

Below you will find the cancellation, exchange and return policy for our three types of items. Please be sure to read the appropriate standards and please call or email our customer service team if you are not certain of which your items qualify.

 

o    General Orders

The following information pertains to general, pre-manufactured products on Polka Dot Design's website. For information regarding our exclusive digitally-printed collection or wedding programs, please see the specific Terms & Conditions for those products.
 
Some items are special orders and may not be cancelled, exchanged or returned. This includes all Holiday Items, all Sale Items, Noteworthy Stamps and orders of a quantity of 100 or more.

Canceling a blank order: We process all of our blank stock orders as quickly as possible. For this reason, we are not able to change or cancel any blank stock orders. Please see our return instructions for more information.

Canceling a printed order: If you would like to cancel a printed order (if the order qualifies for cancellation) and a proof is involved with your order, a $15.00 service fee will be retained for the proof that was provided. Orders cannot be cancelled if the order is approved and printed. Once you approve your proof, your order is sent directly to our printing department. Changes and cancellations cannot be made once your order is approved.

Canceling a Personalized iPhone Case order: We process all of our Personalized iPhone Case orders as quickly as possible. For this reason, we are not able to change or cancel any iPhone Case orders.

Exchanging a blank product: Once a blank stock order has been placed, it cannot be changed. If the product qualifies to be returned, you may follow our return instructions to send your order back. At any time, you can place a new order for the product you would prefer. 

Exchanging a printed product: If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department. Only if your order has not yet been approved, and your original item you ordered qualifies for exchange, can we change your order to include the new item instead. An updated receipt will then be available in your online account, and we will upload a proof for the new design.  

Returning a blank (non-Quick Ship) order: Blank stock returns may be sent back to our facility within 30 days after purchase. Unlike other websites, we do not have a restocking fee! You will receive a refund to your credit card for the merchandise cost (shipping fees will not be refunded).

If you would like to return blank stock items, please call 877.816.0884 or email orders@polkadotdesign.com to obtain an RMA number along with return instructions. We require that all returns be shipped to our facility. If a return is shipped to the manufacturer's facility, no refund will be provided.

We enforce this return policy rule with no exceptions. We, and our manufacturers, process an extremely high volume of orders daily. If a return is shipped to a facility other than our own, we will have no way to know that the merchandise was returned, and the manufacturer will not issue a refund. Polka Dot Design will only provide a refund when the merchandise is returned to our facility in compliance with the return instructions listed on our website.

It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged our UPS standard rate for the method of shipment used to return the package back to our facility. If the package is refused and it is returned to the manufacturer's facility, NO REFUND will be provided.

Returning a printed order: We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the customer is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
 

Making a Return:
•    Please call 877.816.0884 or email orders@polkadotdesign.com to receive a return authorization number (RMA NUMBER). To ensure that you receive a refund, please follow the instructions below when packaging and shipping your order. Upon receiving your return, the refund will be posted to your credit card within 5-7 business days.

•    Package unused items in their original boxes (usually clear acrylics boxes.) Package complete quantities of cards, including envelopes and any optional embellishments. Any incomplete boxes will not be refunded.

•    Reference the RMA NUMBER. This number should be written on the outside of the box. Please also include your contact information (name, address, phone number) inside the box.

•    You will need to ship your items back in a manner that will not damage the products. Please use plenty of packing peanuts or other packing materials. The items should not shift in the closed box. If items are received damaged, no refund will be provided.

•    Items returned in an envelope and/or without a RMA NUMBER will not be refunded. Please ship your return using a method that can be tracked in case the package gets lost in transit, and so you can confirm delivery.

•    Ship your package to:
Polka Dot Design Returns
218 W. Broadway Avenue
Fort Worth, TX 76104

Any products returned to a different address or sent back to a manufacturer's facility will NOT receive a refund.

It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged the UPS rate for the method of shipment used to return the package to our facility.

o    Quick Ship Orders

The following information pertains to Quick Ship products only. For information regarding general merchandise or wedding programs, please see the specific Terms and Conditions for those products.

Canceling an order: If you would like to cancel a Quick Ship order and the proof has been uploaded for you but not approved, a $15.00 service fee will be retained for the proof that was provided. Once a Quick Ship order has been approved it cannot be cancelled. No exceptions will be made. Proof approval authorizes us to print your order, and once approval has been submitted for a Quick Ship product the order no longer qualifies for cancellation.

Exchanging a product: If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department. We will cancel your order and waive the proof fee. Then you will be able to go online to a place a new order for the product you would prefer.

Returning a Quick Ship order: We are not able to accept returns for Quick Ship orders. Proofs are provided with each custom printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account.
 

o    Wedding Program Orders

The following information pertains to wedding programs on Polka Dot Design's website. For information regarding our digital Quick Ship line or general merchandise, please see the specific Terms & Conditions for those products. Envelopments and Specialty Programs are special order items and may not be cancelled, exchanged or returned.

Canceling a Blank Wedding Program Order: Most blank stock programs have a processing time of 1-3 business days (unless otherwise noted, please check the product information). However, many items ship the same day you place your order. We will make every effort to cancel your blank stock wedding program order, but if the product has left our facility or the manufacturer's facility, we are not able to cancel your order. Once the order ships, there is a 25% re-stocking fee for returned items and shipping fees will not be refunded. Items must be returned to our facility within 30 days after your purchase. Please see our return instructions for more information.

Canceling a Printed Wedding Program Order: If you would like to cancel a printed wedding program order and the proof has been uploaded for you but not approved, a $15.00 service fee will be retained for the proof that was provided. Once a printed wedding program order has been approved it cannot be cancelled. No exceptions will be made. Proof approval authorizes us to print your order, and once approval has been submitted for a printed wedding program product the order no longer qualifies for cancellation. Once the order is printed, we do not accept cancellations or returns.

Exchanging a blank wedding program: If you would like to change to a different program style and your blank order has not yet left our facility, contact our wedding department with the item number for the program you prefer, and we can make a change to your order. Once a blank program order has been shipped, it cannot be changed. If the program qualifies to be returned, you may follow our return instructions to send your order back. At anytime, you can place a new order for the program you would prefer.

Exchanging a printed product: If you would like to change to a different program design and your proof has not yet been approved, please contact our wedding department. If the product you ordered qualifies to be exchanged, we will take the new item number and make the change to your order. A new receipt will be available in your online account, and we will upload a proof for the new program design. If you have any questions on whether your program style qualifies to be exchanged or returned, please contact our wedding department at 877.816.0884.

Returning a blank wedding program order: All of our programs are custom made to order. Returns will only be accepted with a RMA NUMBER from the wedding department and returns should be sent to our facility within 30 days after your purchase. You will receive a refund to your credit card for the merchandise cost minus a 25% restocking fee (shipping fees will not be refunded). Please see our return instructions for more information.

Returning a printed order: We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the customer is responsible for any additional charges for reproduction. Polka Dot Design will not print your order until you submit an approval by selecting the "Approve Proof" button in your online account. 

 
Making a Return:
Please call 877.816.0884 or email weddings@polkadotdesign.com to receive a return authorization number (RMA NUMBER). Blank Stock wedding program orders may be returned to our facility within 30 days after your purchase. A 25% re-stocking fee will be retained. You will receive a refund to your credit card for the cost of the merchandise minus the re-stocking fee (shipping charges will not be refunded). Upon receiving your return, the refund will be posted to your credit card within 5-7 business days.

•    Package unused items in their original packaging. Package complete quantities of cards, including any optional embellishments including ribbon. Any incomplete returns will not be refunded.

•    Reference the RMA NUMBER. This number should be written on the outside of the box. Please also include your contact information (name, address, phone number) inside the box.

•    You will need to ship your items back in a manner that will not damage the products. Please use plenty of peanuts or other packing materials. The items should not shift in the closed box. If items are received damaged, no refund will be provided.

•    Items returned in an envelope and/or without a RMA NUMBER will not be refunded.

•    Please ship your return using a method that can be tracked in case the package gets lost in transit, and so you can confirm delivery.

•    Ship your package to:
Polka Dot Design Returns
218 W. Broadway Avenue
Fort Worth, TX 76104

Any products returned to a different address or sent back to a manufacturer's facility will NOT receive a refund. It is the customer's responsibility to pay for shipping costs associated with returns. If a package is refused by the customer or shipped on Polka Dot Design's shipping account number, the customer will be charged the UPS rate for the method of shipment used to return the package to our facility.